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The Top 6 Myths about Custom Voice Assistants, Debunked

A little over ten years ago, the average consumer may have seen voice-controlled virtual assistants as crazy technology from the distant future. Today, thanks to Google Assistant, Apple's Siri, and Amazon's Alexa, voice assistants are part of everyday life for smart speaker and smartphone users. However, many of us don't actually know how voice assistants work or fully understand their potential, especially in a business context. In the same way that intelligent virtual assistants have revolutionized the way millions of users shop, access media, and organize their daily lives, custom voice assistants built for business use can transform daily operations, giving companies that adopt this technology a clear competitive advantage.

However, as with any change that requires some investment of time and resources, it's easy to be resistant to the idea of a voice assistant. We believe this is due to misconceptions about what voice assistants can do and the real benefits they can deliver to the companies that use them. In this post, we'll cover the top myths about custom voice assistants and lay out some of the ways companies can leverage this technology to stay at the forefront of their industries.

Myth #1: It's the same as Siri or Alexa.

When answering a question, voice assistants created for mainstream commercial use are limited to information that's stored on your phone or that it can find in an online search. A custom voice assistant built for professional purposes, on the other hand, can access company data that lives in multiple platforms, delivering specific information in one convenient place. A voice-controlled interface is a great option for teams that normally have to juggle different systems. A voice assistant minimizes the time team members spend looking for the information and analysis they need.

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